Returns & Refunds

At Traid, we want you to be satisfied with your purchase.

Your Statutory Rights

If an item is faulty, damaged, or not as described, you are entitled to a refund in accordance with your statutory rights under the Consumer Rights Act 2015.

These rights are not affected by our returns policy.

Change of Mind

If you change your mind about a purchase, we are happy to offer a refund or exchange within 14 days of purchase, provided the item is returned to the Traid store where it was purchased, and that:

•You have proof of purchase (receipt or valid transaction record)
•The original price tag still attached
•The item is returned in its original condition
•The item has not been worn or damaged

Refunds will be issued via the original payment method where possible.

Exchanges

If you would prefer to exchange an item, we are happy to assist within 14 days of purchase, provided the item is returned to the Traid store where it was purchased, and subject to the same return conditions outlined above.

Exchanges are subject to product availability:
•If the replacement item is more expensive, the difference must be paid
•If the replacement item is of lower value, the remaining balance will be issued as a credit note

Credit Notes

Where a refund cannot be processed to the original payment method, or where an exchange is unavailable, we may issue a credit note for the value of the returned item.

Credit notes:
•Are non-transferable
•Cannot be exchanged for cash
•Can be used towards future purchases in-store

Sale and “Sold as Seen” Items

Items sold as seen or on sale may not be eligible for refund or exchange unless they are faulty, damaged, or not as described, in line with your statutory rights.

Exclusions

For hygiene reasons, we may not be able to accept returns on certain items (e.g. earrings, underwear) unless they are faulty.

All items are second-hand and may show signs of wear or minor defects. Prices reflect their condition. Customers are advised to inspect items carefully before purchase.

Clearance or promotional items may be subject to specific return conditions, which will be clearly stated at the point of sale.

Reviewed: July 2026