Privacy Policy

What information do we collect

TRAID takes your right to privacy seriously. Although we may collect non-personal information as you browse the site, such as the type of internet browser that you use, we will not be able to identify you from this information. On some parts of our website, you may need to register your email address, postal address or phone number – for example to download education resources or to book a home collection. In these circumstances we will collect and safely store your email address and name.

Protecting your information

You will never be added to the marketing lists of other companies or third parties by giving your details to us.

TRAID only ever shares your information with service providers necessary for us to process and prepare your information, Gift Aid or donations. For example, to send out the e-newsletter or to generate online forms on our website. Your data will never be used by third party companies for their own marketing purposes.

How to stop us or change how we communicate with you

If you ask us to stop communicating with you, we will remove your details from our database. You can stop or change the way we communicate with you at any time in the following ways:-

What information do we ask for

There are minimum but different levels of information we ask from you, depending on its purpose. For example, to claim Gift Aid or carry out a home collection, we will need a valid address and postcode. To send you our e-newsletter, we will need a valid email address. TRAID will always ask you for your name and title so we can address you correctly.

If you sign up one purpose – for example Gift Aid – we will always ask your permission to include you in TRAID’s other marketing communications – for example the e-newsletter.

Public areas of the website

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments and suggestions is treated as, non-confidential and non-proprietary information.


TRAID’s website uses third party systems like Google Analytics and Addthis so we can analyse how people use our site. To do this, they use cookies which are small text files that are placed on your computer by websites that you visit. This information is collected anonymously and tells us things like what pages are most browsed on our site, helping us to improve the website. TRAID does not and cannot track or store personal information of site users.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

How can I find out more about my rights under the Data Protection Act?

The collection and use of personal information on this site is in accordance with the Data Protection Act of 1998 ( UK).). The DPA applies to all data held within the European Economic Area (EEA). We will only transfer data to an organisation outside this area if we have a contract with it which ensures that the standards set out in this policy are maintained.

If you have any questions about TRAID’s privacy policy, please email TRAID.

TRAID is a registered charity (no. 297489) and a company registered in England (no. 2143753). Our registered address is TRAID, 51 – 53 High Road, London, N22 6BH.

Last updated: 24 May 2018