Privacy Policy - Traid

Privacy Policy

Effective Date: 11/01/24 

Traid (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website  (the “Site”). Please take a moment to review this Privacy Policy to understand our practices regarding your personal data. 

Information We Collect: 

  1. 1. Personal Information: 
  • We may collect personal information, such as your name, email address, and phone number, when you voluntarily submit it through our contact forms or other interaction points on the Site. 
  1. 2. Automatically Collected Information: 
  • We may automatically collect certain information about your device and usage patterns, including your IP address, browser type, and operating system when you use our Site. 
  1. 3. Cookies: 
  • Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse usage patterns, improve functionality, and provide a personalized experience. You can control cookie preferences through your browser settings. 

How We Use Your Information: 

  1. 1. Providing Services: 
  • We use your personal information to provide the services you request, respond to inquiries, and communicate with you about your account. 
  1. 2. Analytics: 
  • We may use analytics tools to analyse how users interact with our Site, helping us improve its functionality and user experience. 
  1. 3. Marketing and Communications: 
  • With your consent, we may send you promotional materials and updates about our services. You can opt-out of these communications at any time by clicking unsubscribe from a Traid mailing list, writing to our Head Office, 27-31 Clerkenwell Close, London, EC1R 0AT or emailing and putting ‘Unsubscribe’ in the subject field.  

Sharing Your Information: 

Traid only ever shares your information with service providers necessary for us to process and prepare your information, for example to process Gift Aid or donations.  

  1. 1. Third-Party Service Providers: 
  • We may share your information with third-party service providers who help us operate the Site and provide services. These providers are obligated to keep your information confidential. Your data will never be used by third party companies for their own marketing purposes. 
  1. 2. Legal Compliance: 
  • We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights and interests. 

Your Choices: 

  1. 1. Opt-Out: 
  • You can opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us directly. 
  1. 2. Cookie Preferences: 
  • You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience on our Site. 
  1. 3. Access and Correction: 
  • You have the right to access and correct your personal information. Contact us at to request access or corrections. 


We implement reasonable security measures to protect your information from unauthorised access and disclosure. However, no online platform can guarantee absolute security.  

  1. Changes to this Privacy Policy: 

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically. 

Contact Us: 

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at 

Traid is a registered charity (no. 297489) and a company registered in England (no. 2143753). Our registered address is Unit G10, Clerkenwell Workshops, 27/31 Clerkenwell Close, London, EC1R 0AT.

Last updated: 2 February 2024